PT Digital Aplikasi Solusi (Digiserve)

Karirtalk.com – PT Digital Aplikasi Solusi atau Digiserve oleh Telkom Indonesia adalah sebuah perusahaan IT yang bergerak dalam Solusi Terkelola TIK dan didirikan pada tahun 2014. Setelah sepenuhnya dimiliki oleh PT Telkom Indonesia (Persero) melalui TelkomMetra pada September 2021, Digiserve semakin didukung dalam mengembangkan layanan terbaik dengan keyakinan untuk memperkuat bisnis Anda dalam mencapai hasil yang lebih baik. Digiserve akan melakukannya dengan Solusi Terkelola yang terintegrasi, memanfaatkan jaringan yang luas, kemampuan kelas dunia, dan keahlian lokal. Kedatangan Digiserve di Indonesia telah membawa sudut pandang baru bagi komunitas bisnis. Dengan kekuatan Telkom Indonesia, Digiserve memanfaatkan sinergi yang membawa kombinasi yang tak tertandingi antara keahlian pasar lokal yang mendalam dengan pengalaman solusi terkelola global. Perusahaan kami saat ini membuka lowongan kerja.

Lowongan Kerja di PT Digital Aplikasi Solusi

1. SOLUTION ARCHITECT

Job Description:

• To capture and assess customer detail requirements and Scope of Work (SoW).
• To create technical design, which are consist of: system topology, create features to answer customer needs, Bill of Material, mapping between system/devices, location, SLA, and scope of work
• To design implementation scenarios, including also to create the clear timeline and RACI.
• To design after service scenarios, which including service availability, SLA, spare management, and also scope of after sales service.
• To orchestrate opportunity in technical point of view, between sales, product owner and related vendor.
• To work with commercial unit to compose best business scheme for customer.

Qualifications:

A. Network and Security Solution Architect

• Minimum 3 years working experience in presales/solution architect role
• Extensive experience in designing industry practice for network solution
• Has deep knowledge in connectivity technology, e.g IP VPN, L2VPN, DWDM, FTTx, etc
• Has deep knowledge in latest network and security technology, e.g SDWAN, SDN, SASE, ATP, etc
• Familiar in end to end designing process (assessment, designing, proposing, technical clarification, presentation)

B. Application Development Architect

• Minimum 3 years working experience in presales/solution architect/business analyst role
• Extensive experience in application development presales process and design
• Has deep knowledge in application development and its technology, e.g containers, devops, noSQL database, serverless configuration, etc
• Familiar in end to end designing process (assessment, designing, proposing, technical clarification, presentation)

C. Big Data / Data Analyst Architect

• Minimum 3 years working experience in presales/solution architect role
• Extensive experience in big data solution or data analyst
• Has deep knowledge in data processing technology, e.g hadoop, ELK, etc
• Has deep knowledge in creating data analytic use case
• Familiar in end to end designing process (assessment, designing, proposing, technical clarification, presentation)

2. TECHNICAL SUPPORT / NETWORK ENGINEER

Job Description:

• Performing operation and maintenance activities
• Communicating with manufacturer’s TAC (Technical Assistance Center) and/or utilizing manufacturer’s knowledge base and tools to ensure timely resolutions for any and all arising problems
• Managing inventory of spare-parts and the procurement process paperwork to obtain sufficient level of stock as per COMPANY’s request
• Maintaining inventory database and system documentation by regularly updating and auditing their validity
• Working in a team with COMPANY’s personnel and/or the personnel of COMPANY’s other suppliers

Qualifications:

• +2 years’ experience in ICT and Managed Services Business Environment or equivalent
• +4 years’ experience on maintaining and troubleshooting on LAN/WAN device, access point, firewall, voice pabx
• University degree (S1) or equivalent in IT and/or Electrical Engineering CCNA minimum, CCNP or other network professional level certification is preferable.
• Able to demonstrate network troubleshooting skills in the interview
• Detailed level hands on experience with the related technology applied for the positions on the enterprise or telco environment
• Strong technical aptitude
• Ability to show initiative in solving problems and drive to succeed
• Excellent team player
• Possess dynamic positive attitude
• Willingness to get involved and take responsibility for all elements required to bring a positive outcome for the company

3. SOLUTION DESIGNER MANAGED CLOUD SERVICES

Job Description:

• Develop and use solution design process documentation that defines in detail the solution design steps, documentation and systems used in the solution design function.
• Lead requirements gathering for solution design inputs and prepare technical architectural and implementation design documents and works with the project management to develop the implementation plan including bill of quantities, cost plans, project deliverables and schedules.
• Formulate managed service solutions testing and commissioning plans and support the delivery and integration of managed service solutions into the customer’s environment.
• Manage the commissioning and acceptance testing of managed service solutions required for hand over to customers.
• Provide, “As Built” solution design records for ongoing service management of solution performance and Moves, Adds & Changes.
• Develop intimate knowledge of customer’s networks and services to support troubleshooting and resolution of assurance incidents with customers and L1 to L4 support.
• Maintain awareness of existing or potential customer software/hardware/system environments and proactively alerts project management and sales team of potential problems and solutions.
• Provide expert solution design support for new and existing product development and for pre-sales solution design support for the development of customer solutions.
• Perform technical quality assurance reviews on solution designs and to adheres to agreed solution design escalation and change control procedures.
• Prepare, maintain and submit activity/progress reports and time recording/management reports in accordance with published procedures.
• Ensure the solution design function aligns with ITIL standards and methodology framework and all accreditation requirements for the solution design function are met and maintained.
• To stay current on technical specifications for hardware/software requirements of managed services and industry products through professional associations, trade journals, networking, and associated training and seminars.

Requirements:

• +4 years’ experience in ICT and Managed Services Business Environment or equivalent
• Experience in Microsoft Azure Solution and Office 365 assessment, planning, design, testing, implementation and technical documentation
• Experience migrating from Exchange and other email platforms to Office 365 including hybrid environments
• Certification: Microsoft Azure Fundamental, Microsoft 365 Fundamental
• Strong Leadership Skills and technical aptitude
• Ability to show initiative in solving problems and drive to succeed
• Excellent team player and possess dynamic, positive attitude
• Ability to develop and implement strategy and willingness to get involved and take responsibility for all elements required to bring a positive outcome for the company
• Strong commercial acumen and numeracy

4. PROJECT MANAGER

Job Description:

• As project manager, responsible for developing detailed project plans, ensuring resource availability and allocation and delivering every project on time within budget and scope.

Requirements:

• Bachelor’s degree in computer science, business, or a related field
• Minimum 5 years as a Project Manager
• Have Project Management Professional (PMP) certification
• Willing to work on contractual based employment

5. SALES SPECIALIST

Job Description:

• Identify opportunities in assigned accounts and close transactions in named accounts in alignment with Sales Team
• Develop and maintain relationships with all level decision makers and influencers in customer organization for transactions
• Understand customer needs and identify opportunities based on Specialization (Microsoft solutions)
• Demonstrate Microsoft solutions to customer and show how it explicitly addresses pain points and business drivers for smaller project / opportunities
• Directly or indirectly orchestrate internal and external (channel partners) resources to service accounts
• Negotiate pricing/terms for the transactional business in the named account
• Ensure post-sales deployment support as needed and drive post-sales deployment activities
• Work with the account team for Identify expansion opportunities
• Create offers to the customer
• Generates leads and develops opportunities and may close smaller transactions in named accounts
• Maintains the customer relationship
• Monitors the sales progress throughout the process
• Understanding of Microsoft products and ability to link them to solve customer’s business problem

Qualifications:

• Minimum education bachelor’s degree
• Minimum has 1-3 years of working experience in related field
• Good team player
• Use value-added selling skills to propose additional products, services, solutions which will passion for technology sales specialization for Microsoft products
• Track record in meeting and exceeding growth consistently
• Customer, influencing and phone-based communication skills
• Ability to navigate account to build new relationships and identify new account entry points
• Strong relationship with appropriate decision makers and influencers in organization
• Experienced selling Microsoft products and services
• Good understanding of Microsoft products and services

6. PRESALES SPECIALIST

Job Description:

• Lead discussions and assessments with enterprise/SMB customers to solve complex business problems
• Present product and solution according to customer requirements and expectations
• Maximize the values in every designed solution and conveyed to customers
• Accountable for all technical aspects at presales stages (HLD and MLD)
• Execute technical customer engagements, produce design and implementation documentation specialization for Microsoft products and services
• Design solution to achieve the customer’s objectives
• Deliver solution presentation focusing on values
• Continue to develop technical capabilities and knowledge
• Develop long-term strategic relationships with key accounts
• Support sales team for negotiations
• Help sales team quality opportunity through budgetary/findicative commercial and solutions
• Ensure customer satisfaction and manage customer technical expectation
• Actively contribute for commercial discussion, analyse and optimize the commercial scheme
• Be actively involved in contributing to our team community
• Expect moderate travel

Qualifications:

• The ideal candidate will have highly developed skills and experience in customer management, enterprise consulting and cloud solutions
• English proficiency is preferable, IELTS score above 6.5 is preferred (Optional)
• Extensive and demonstrated experience in building, configuring, designing, migration of any to Cloud services (preferred specialization for Microsoft products and services)
• Strong knowledge of the complexities of migration and enterprise project exposure
• Exposure to third party migration tools and processes
• Strong knowledge of Microsoft products and services
• Experience in consulting environments, customer focused and ability to produce quality documentation
• Exposure to various methodologies, best practices, and technologies
• Technical lead and management of multiple projects, define and understand customer problems, development of strategies
• Exceptional communication skills, high level of technical expertise and extremely passionate about technology
• Up to date Cloud Certifications on one or more relevant technologies. Associate level mandatory. Expert level preferred.

7. IT INFRASTRUCTURE SYSTEM ADMINISTRATOR

Job Description:

• As an IT infrastructure system administrator, responsible for managing and maintaining the organization’s computer systems, networks, servers, and other related infrastructure components. Requires a combination of technical knowledge, practical experience, and certain skills.

Qualifications:

• A bachelor’s degree in computer science, information technology, or a related field
• Proficiency in various operating systems (e.g., Windows, Linux, UNIX).
• Solid understanding of networking protocols, hardware components, virtualization technologies, and security practices. Knowledge of cloud platforms (such as AWS, Azure, or Google Cloud).
• Understanding of Active Directory, DNS, DHCP.
• Having knowledge for Microsoft M365, Azure, Intune, Windows Defender, Power Automate, Power BI, SharePoint.
• Relevant certifications such as Microsoft Certified Solutions Expert (MCSE), CompTIA Network+, or Cisco Certified Network Associate (CCNA)
• A strong grasp of networking concepts, including TCP/IP, VLANs, routing, switching, and firewall management.
• Familiarity with network monitoring tools and troubleshooting techniques is also important specialty in SOLARWINDS.
• Understanding access controls, encryption methods, vulnerability assessment, and incident response procedures.
• Strong problem-solving and analytical skills
• Able to convey technical information clearly and provide assistance to non-technical individuals.
• Organizational skills and attention to detail are necessary for tracking configurations, changes, and procedures.
• Willingness to adapt, learn new skills, and stay updated with industry developments.

Cara Melamar Pekerjaan

Jika Anda sudah memenuhi semua persyaratan yang telah dijelaskan sebelumnya dan tertarik untuk bergabung dengan PT Digital Aplikasi Solusi, Anda bisa mengajukan lamaran kerja melalui:

careers@digiserve.co.id
with the subject “Name_Position”